Delivery Conditions

These conditions apply to all services and deliveries carried out by E.W.H.T., Trademark of LogiServe Group, Griettensstraat 15, 8900 Ypres – BE1040.653.612.

• Deliveries and collections are made by appointment only and within the regions indicated on the website.
• Please ensure sufficient passage space.
• For delivery without installation, appliances are placed on the ground floor, packaged, at the door, in the garage, or in the apartment. They are neither unpacked nor installed. E.W.H.T. is not responsible for damage to the entrance or door but performs every delivery with the utmost care.
• If the customer wishes the appliances to be placed in another room on the ground floor, an additional fee of €5 per appliance will be charged. E.W.H.T. declines any responsibility for possible damage.
• Installations are carried out only on existing and compliant lines.
• The customer is responsible for sufficient protection of sensitive floors during installation. E.W.H.T. is not responsible for damage to floor coverings.
• Old appliances to be taken back must be ready at the door or in the garage, clean and empty. The driver may refuse the appliances.
• For delivery to upper floors without an elevator, assistance must be present. An additional fee is charged. The driver may refuse if the risk is too high. Maximum up to the 3rd floor.
• For the installation of a built-in dishwasher, a non-removable plinth must be removed by the customer in advance and replaced after installation.
• Additional costs may be charged in case of unforeseen circumstances or missing information resulting in extra work.
• If absent without notice on the agreed date and time slot, an additional cost of €20 will be charged for the next appointment.
• American refrigerators are delivered to a maximum of one floor without an elevator, with a straight and wide staircase. Two people must be present to assist. The driver may place the appliance on the ground floor if the conditions are not met.
• Replacement appliances are removed by us. Furniture, old appliances not being replaced, or other obstacles are not moved or dismantled. The customer must ensure free access to the installation location.
• The customer must visually inspect the appliances upon delivery. Transport damage must be reported immediately to the driver. Late claims will not be accepted.
• Delivery via narrow stairs, ladders, windows, roofs, or risky passages is not carried out. If the customer insists, this is done only at their risk and after a written waiver.
• Installation is refused if lines, connections, or sockets are non-compliant or damaged. The customer is responsible for the condition of the installation environment.
• If the customer gives instructions differing from our standard procedure, execution is carried out only at their risk. E.W.H.T. declines any responsibility for resulting damage.
• All prices include VAT unless otherwise stated.
• E.W.H.T. is not responsible for damage caused by incorrect information from the customer or external factors beyond our control.
• By using our services, you accept these delivery conditions.

For any questions or comments regarding these conditions, please contact us at info@ewht.be.